Meet BART. Your Building, One Text Away.
Have a question? Need help? Call or text +1 (833) 612-5300 to connect with BART, Gateway's virtual resident assistant.
From maintenance requests to billing questions, package information, lease renewals, amenities, and more BART makes it easier to get the help you need, right from your phone.
CALL OR TEXT YOUR BUILDING
What Can Bart Help With?
Maintenance
Need something fixed? Call or text BART to submit a maintenance request, share details about an issue, and receive updates on your request.
Billing
Have a question about your account? BART can help with billing questions, balances, charges, payments, other account information.
Packages
Looking for a delivery? Ask BART about package information and updates without having to contact the front desk.
Lease Renewals
Have questions about your upcoming renewal? BART can provide renewal information, answer common questions and help you understand your options.
Amenities
Need to know when the fitness center closes? Have a question about an amenity? BART can help with amenity hours, policies, availability and general information.
And More
Not sure who to ask? Start with BART. From everyday building questions to resident services, BART can help answer your questions or connect you with the right support.
Just Call or Text.
No new app to download. No new resident portal to learn.
1. Call or text +1 (833) 612-5300
Reach out just like you would any other contact on your phone
2. Tell BART what you need
Ask a question, report an issue, or request assistance
3. Get the help you need
BART can provide information, create requests and help connect you with the Gateway team when additional assistance is needed
FAQs
Do I need to download an app?
No. Simply call or text +1 (833) 612-5300.
When can I contact BART?
BART is available 24/7, so you can reach out when a question or request comes up.
Can I call instead of text?
Yes! Residents can call or text for assistance.
Can I still speak to the Gateway team?
Absolutely. BART works alongside your Gateway team and can help route requests directly to them that require additional assistance.
What if I'm not sure whether BART can help me?
Just ask! Call or text and BART can help determine the next step.
